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I'm getting "The connection to the server is unavailable. Outlook must be online or connected to complete this action."

Described below is the error message that countless Outlook users have reported seeing when they either launch Outlook or try to configure Outlook on their computers for the very first time. The error message has an OK button that can be clicked on to dismiss it, but clicking on OK simply leads to a dialog box popping up asking for the user’s Microsoft Exchange server and User Name, but typing in the credentials and clicking on Next doesn’t work either.

The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.”

The following are the solutions that have proven to be the most effective in combating and resolving this issue:

Solution 1: Disable any and all third-party computer security programs

There are tons of third-party computer security programs (antivirus, anti-malware and firewall programs, what have you) out there for the Windows Operating System. While all of these applications have been designed with the good of the users in mind, they can sometimes do more harm than they do good. This is one of those instances – third-party computer security programs can interfere with Outlook and cause an array of different problems, this one included. That being the case, you should disable (or better yet, uninstall) any and all third-party computer security programs you have installed on your computer and check to see if that gets rid of this error message and allows Outlook to successfully communicate with Microsoft Exchange.

Solution 2: Flush your computer’s DNS

Some kind of a hiccup with your computer’s DNS can also be responsible for this problem. Thankfully, though, a Windows computer’s DNS can be flushed quite easily. To flush your computer’s DNS, simply:

  1. Open the Start Menu.
  2. Search for “cmd“.
  3. Right-click on the search result titled cmd or Command Prompt and click on Run as administrator to launch an elevated Command Prompt that has administrative privileges. 
  4. Type the following into the elevated Command Prompt and press Enter:
    ipconfig /flushdns
  5. Close the elevated Command Prompt.
  6. Check to see if the problem has been fixed.

Solution 3: Change your Outlook profile’s encryption settings

According to reports, issues such as this one can occur when using Microsoft Outlook to connect to a Microsoft Exchange account with certain encryption settings. If your Outlook profile’s encryption settings are causing this issue for you, changing them should fix it. To change your Outlook profile’s encryption settings, you need to:

  1. Open the Control Panel.
  2. Locate the Mail item in the Control Panel and click on it.
  3. Click on Show Profiles to have all of your Outlook profiles displayed.
  4. Click on your default Outlook profile to select it and click on Properties.
  5. Click on E-mail accounts.
  6. Click on the Microsoft Exchange (send from this account by default) listing to select it and click on Change.
  7. Click on More settings.
  8. In the window that opens up, navigate to the Security tab.
  9. Under the Encryption section, check the Encrypt data between Microsoft Office Outlook and Microsoft Exchange option.
  10. Click on Apply and then on OK.
  11. Click on Next and then on Finish to have the changes take effect.

Once done, check to see if the problem still persists.

Solution 4: Delete your Outlook profile

If the root of this problem lies in the preferences or setup of your Outlook profile, the absolute most effective solution you can use to try and get rid of this problem is to delete your Outlook profile and create a new one from scratch. To delete your Outlook profile, you need to:

  1. Open the Control Panel.
  2. Locate the Mail item in the Control Panel and click on it.
  3. Locate your default Outlook profile and delete it.

Once your default Outlook profile has been deleted, simply launch Outlook. The program will prompt you to create a new profile – all you need to do is follow the onscreen instructions and type in the required credentials to create a new profile. Once your new Outlook profile has been created and set as default, check to see if Outlook is still having problems connecting to and interfacing with Microsoft Exchange.

Solution 5: Manually create a new Outlook profile and set it as default

  1. Open the Control Panel.
  2. Locate the Mail item in the Control Panel and click on it.
  3. Click on Add….
  4. Type in a name for the new profile in the Profile Name field.
  5. Provide whatever other credentials are required, and follow the onscreen instructions to create the new profile.
  6. Once the new profile has been created, set it as the default profile for Outlook to use by making sure the Always use this profile option is enabled and opening the dropdown menu located directly under it and clicking on the new profile you just created to select it.

Solution 6: Start the Microsoft Exchange System Attendant service on your Microsoft Exchange server

Reviewing hundreds upon hundreds of cases involving this specific issue with a Microsoft Exchange account on Microsoft Outlook has brought to light the fact that the issue does not always reside on the client’s side – in some cases, the root of the problem can be server-side as well. The most common server-side cause of this problem is the Microsoft Exchange System Attendant service not running on the Microsoft Exchange server. In such cases, the Microsoft Exchange System Attendant, for some reason, doesn’t run on the Microsoft Exchange server even though it is configured to start automatically.

All you need to do is make your way to the Microsoft Exchange System Attendant service’s Properties on the Microsoft Exchange server, make sure it is configured to start automatically in the dropdown menu next to Startup type:, click on Start if the service is not already running or on Stop and then Start to restart it if it is already running, and this problem should be a problem for you no more. Users affected by this problem who have physical access to their Microsoft Exchange server are in luck, but users who can’t deploy this fix on their Microsoft Exchange server by themselves should simply contact whoever’s in charge of the server and ask them to do so.

  • email, server, outlook, connection
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